Paper is so 2014. Not to mention the whole “paper cuts” thing.
Sign up for Paperless and we’ll send you a secure notification whenever there’s a new document available for your review. All you need to do is log into your account to see it. You can even print it out if you want.
With Paperless, you’ll cut down on clutter and you’ll never wonder if an important mortgage document was “lost in the mail.” You’ll also reduce your lovely mail carrier’s load by approximately 1.3 ounces at least once a month.
Notice of error, complaints, request for information or other qualified written requests
We’ll send out your monthly statement roughly two weeks before the due date.
If for some reason one month it doesn’t reach you around the usual date you get it, please check your online statement to find out what you owe and when it’s due.
Then you can make a convenient online or phone payment, or mail a check or money order with your loan number written on it to:
Attn: Payment Processing
PO Box 650783
Dallas, TX 75265
We’ll say it again: Mortgage statements shouldn’t require an advanced degree in finance (plus a minor in statistical analysis) to read.
We’re constantly listening to your feedback and working to make your statements easier to understand.
Here are the key facts on your monthly statement, with a handy visual guide to finding them:
1. STATEMENT INFORMATION
Here are the basic basics, like the date your statement was generated, loan number, amount due, and your payment due date.
2. EXPLANATION OF AMOUNT DUE
A breakdown of your payment, showing the amount for principal, interest and escrow. If there are optional items, late payments or other fees, they will be shown here as well. Click herefee schedule (PDF) (Opens a new window) to see our complete fee schedule.
3. ACCOUNT OVERVIEW
This will tell you your principal balance, escrow balance, and your current interest rate.
4. PAST PAYMENT BREAKDOWN
This section recaps your last payment and also the payments you’ve made to date this year. It shows how much went to principal, interest, escrow, optional insurance, and any miscellaneous fees.
5. HELPFUL INFORMATION
Here you’ll find important explanations and special notices pertaining to your account, plus useful tips for managing your home loan.
6. TRANSACTION ACTIVITY
A basic recap of your recent transactions on your account and the resulting balances, as well as disbursements we’ve made on your behalf to payees like tax authorities and insurance providers. Want to see more? Sign in to your account.
7. PAYMENT COUPON
If you pay by mail, please fill out, detach, and return this section with your check or money order. It’s easy. But the easiest and fastest way to pay is online. Sign in to your account to make a one-time payment or set-up AutoPay. It’s free and you never have to lick a stamp.
DO YOU HAVE LENDER PAID EXPENSES?
If you have any expenses that we paid to maintain and process your home loan, like legal fees, repair costs, or property inspections, then you’ll see these on the second page of your statement. Click here to see an example.
WHY DIDN’T I RECEIVE A STATEMENT?
ADDRESS NEEDS UPDATE
RECENTLY UPDATED ADDRESS
RECENT TRANSFER TO MR. COOPER
OTHER ATTORNEY REPRESENTATION
If you have attorney representation for any other mortgage-related matters, we will send all correspondence to your attorney. To resume sending correspondence to you, we will need written verification you are no longer being represented by an attorney regarding your mortgage.
You can send verification by fax to 972-459-1611, or mail to:
Attn: Customer Care
8950 Cypress Waters Boulevard
Coppell, TX 75019
If you have previously opted in to Paperless, we will not mail you statements. Instead, you can securely view, download, and print all your statements from the “Statements” section of your online account. You can check your Paperless status in the “Communication Preferences” tab at the top of your account overview dashboard.
If none of these situations apply to you, and you still think you’ve missed a statement in the mail, please contact us and we’ll be glad to help figure it out.